Privacy Policy of May 25, 2018
Dear Users,
We respect your right to privacy. This document describes the principles we apply in collecting, processing, and using information about our users – your personal data.
If you have any questions or concerns, please contact us.

  1. Definitions
    For the purposes of this policy, the following terms shall have the following meanings:
    • Personal Data Controller – VIDOK sp. z o.o., based in Rudna Mała 75, 36-54.
    • Partner – an entity providing services to the Controller.
    • User – a natural person over 18 years of age, or a person between 13 and 18 years of age within the limits of their legal capacity, as well as a legal entity or organizational unit with legal capacity under applicable law.
    • Website or Service – the online platform operated by the Controller, enabling users to access published information and communicate with the Controller.
  2. Privacy protection principles
    Below are the main privacy protection principles we apply:
    • As a data controller, we take great care to protect the privacy and confidentiality of personal data provided directly by users or entered into online forms.
    • The Data Protection Officer at Vidok sp. z o.o. is Mr. Mariusz Marć, who can be contacted via email at iod@zuzmak.com.
    • Our company and cooperating entities apply appropriate technical and organizational measures to ensure the protection of processed personal data. Only authorized persons have full access to our databases.
    • We collect only the data necessary to handle a given matter; we do not collect or process excessive data.
    • Collected data is protected from unauthorized access and unlawful processing. The information is stored and processed with appropriate security measures.
    • We may process your personal data under a contract concluded with you, as it is necessary to fulfill the agreement for sales or installation services. Additionally, legal regulations require us to process data for tax and accounting purposes.
    • When a contract is concluded, the purpose of processing your data is to properly fulfill that contract.
    • Your personal data may also be processed based on our legitimate interest in resolving potential disputes and pursuing claims related to provided services.
    • We may also process your data based on your consent, but only to the extent of your name, address, and email address. Consent is given through forms available on our website in the “Contact” section.
    • Your data may be shared with third parties only when necessary to provide our services.
    • Providing your personal data is always voluntary, but necessary for communication or for the conclusion and proper execution of contracts.
    • The user is obliged to provide accurate and up-to-date data.
    • The Controller may process third-party data provided by users for the purpose of delivering services. In such cases, the user declares that they have obtained consent from those third parties.
    • Providing personal data is a condition for delivering our services. Without it, the services cannot be performed.
    • Consent for marketing and contact purposes is completely voluntary and does not affect service delivery, but without it, we cannot contact you or send offers.
    • Your data provided under a contract will be stored for the duration necessary to perform the agreement and until the expiration of claims.
    • If an invoice is issued, data will be retained for at least 5 years due to tax and accounting regulations.
    • In the case of consent, data will be processed until you withdraw it.
    • We process personal data until consent is withdrawn or an objection is raised.
  3. Article 3. Collection and processing of personal data
    Below we present information about what personal data we collect and how we process it.
    • We collect users’ personal data through various communication channels, such as telephone conversations or online forms. All collected data is processed in compliance with data protection laws, particularly the Polish Personal Data Protection Act of May 10, 2018, and the EU General Data Protection Regulation (GDPR) of April 27, 2016.
    • We collect through our website or hotline the following data: name, surname, phone number, email address, and, when necessary, country of origin, correspondence address, company name, and payment information (e.g., bank account or credit card number).
    • Your data is collected for the following purposes:
      • executing the concluded agreement,
      • confirming or refunding payments,
      • communicating with users and partners,
      • issuing invoices and fulfilling legal obligations,
      • sending marketing information (newsletters),
      • and for statistical purposes.
    • We emphasize that data is processed only to the extent necessary and for the purpose for which consent was granted.
    • The Controller may also use IP addresses collected during online connections for technical and administrative purposes and statistical analysis.
  4. Article 4. Control over personal data processing
    Below we inform you how you can control the processing of your personal data.
    • Each user whose personal data is processed by VIDOK has the right to:
      • request information about whether we hold their data,
      • access, supplement, update, or correct their data,
      • temporarily or permanently suspend processing,
      • request data transfer or deletion,
      • object to processing or limit it,
      • withdraw previously given consent.
    • To exercise any of these rights, please send an email to the address provided in the “Contact” section.
    • After receiving a request for data deletion, modification, or suspension, we will confirm it through one of the available communication channels. Only confirmed operations will be executed (except newsletter unsubscriptions, which do not require confirmation).
    • Partner data can be updated or deleted after logging into their account; unregistered users may request modification or deletion via the contact email.
    • The user may request to stop processing their data at any time. The Controller will cease processing unless required by law or legitimate interest.
  5. Article 5. Data sharing and entrustment
    Here we explain with whom and why we may share your data.
    • Without explicit consent, we do not share personal data with third parties for their own purposes. However, under applicable laws, your data may be disclosed to authorized bodies, including law enforcement.
    • Your data may be entrusted to third-party service providers cooperating with us, particularly:
      • website maintenance and development providers,
      • email service providers,
      • newsletter service providers,
      • customer service companies,
      • accounting and financial service providers,
      • external installation companies,
      • external transport companies.
    • Such entities are contractually obligated to use the data only for the purposes defined by us, to ensure proper data security, and to maintain confidentiality.
    • Personal data may also be shared with partners such as Google for ad personalization and campaign performance measurement. More information on how Google processes user data is available at Google Privacy & Terms for Businesses.

    • When using tools provided by companies like Google to support our operations, personal data may be transferred outside the European Economic Area (EEA), particularly to the United States. Appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, are in place. Some U.S.-based entities may also ensure adequate data protection under the Privacy Shield program (more info here).